DEJACI
Home Fragrance

100% Satisfaction Guaranteed.

Refund Policy

At Dejaci Home Fragrance, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If, for any reason, you’re not fully satisfied, we offer a 100% Satisfaction Guarantee with a simple return and refund process.

Return Policy

We accept returns for a full refund within 30 days of purchase. To be eligible for a return, the item must be in new or gently used condition, and returned in its original packaging. We understand you may need to try a product before deciding, so we accept returns even if the product has been lightly used. Returns must be accompanied by proof of purchase (receipt or order confirmation).

Return Window

  • You have 30 days from the date of purchase to return your product for a full refund.

Product Condition

  • We accept returns for any reason, whether the scent didn’t meet your expectations or if you simply changed your mind. No hassle, no questions asked.

Return Process

  1. Contact Us: Reach out to our customer service team via [email protected] or 407-335-2024 within the 30-day window, and provide your order number or proof of purchase.
  2. Return Authorization: We’ll guide you through the process and issue you a return authorization.
  3. Ship It Back: Safely pack the item in its original packaging, and ship it back to the address we provide. You will be responsible for shipping costs unless the product was defective or damaged during shipping.

Refund Process

  1. Refund Confirmation: Once we receive your returned item, our team will inspect it to ensure it meets the return policy criteria (new or gently used condition).
  2. Refund Issued: Refunds will be processed within 7 business days after we’ve received and inspected your return.
  3. Payment Method: Refunds will be issued to the original form of payment. You will receive an email confirmation once the refund has been processed.

Exchanges

Prefer to try a different scent? We offer easy exchanges as part of our satisfaction guarantee. Just let us know during the return process, and we’ll happily help you choose a new fragrance and ship it to you.

Contact Information

For any questions about our return or refund process, feel free to contact us at:
Email: [email protected]
Phone: 407-334-2024